Shipping & Returns Policy – Rosendahl Shoes Boise
Shipping
Rosendahl Shoes offers in-store pickup and domestic shipping across the United States.
Shipping Options:
- Standard ground shipping is available within the continental U.S.
- In-store pickup is available at our Boise location and is typically ready within 1–2 business days.
Order Processing:
- Orders are processed Monday through Friday, excluding holidays.
- Orders placed after 2:00 PM MST will be processed the next business day.
For shipping availability or timelines on specialty or medical footwear, please contact our team directly.
Returns & Exchanges
We want every customer to feel confident and supported in their footwear. If your purchase doesn’t work out, we offer a straightforward return and exchange process.
Return Period:
- Items may be returned or exchanged within 30 days of purchase or delivery.
Return Conditions:
- Products must be unworn, in original condition, and returned with original packaging.
- Proof of purchase is required.
- Custom orthotics, special orders, and Medicare-covered footwear are non-refundable unless defective.
Return Options:
- In-Store Returns: Available at our Boise location during regular business hours.
- Mail-In Returns: Please contact us to request a return authorization and instructions. Return shipping is the customer’s responsibility unless the return is due to an error on our part.
Refunds:
- Refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
- Exchanges may be processed in-store or by phone.